mr mr cote

Educational, Investigative, and Absurd Writings by M. R. Côté

Decisions, Decisions, Decisions: Driving Change at Mozilla

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As the manager responsible for driving the decision and process behind the move to Phabricator at Mozilla, I’ve been asked to write about my recent experiences, including how this decision was implemented, what worked well, and what I might have done differently. I also have a few thoughts about decision making both generally and at Mozilla specifically.

Please note that these thoughts reflect only my personal opinions. They are not a pronouncement of how decision making is or will be done at Mozilla, although I hope that my account and ideas will be useful as we continue to define and shape processes, many of which are still raw years after we became an organization with more than a thousand employees, not to mention the vast number of volunteers.

Mozilla has used Bugzilla as both an issue tracker and a code-review tool since its inception almost twenty years ago. Bugzilla was arguably the first freely available web-powered issue tracker, but since then, many new apps in that space have appeared, both free/open-source and proprietary. A few years ago, Mozilla experimented with a new code-review solution, named (boringly) “MozReview”, which was built around Review Board, a third-party application. However, Mozilla never fully adopted MozReview, leading to code review being split between two tools, which is a confusing situation for both seasoned and new contributors alike.

There were many reasons that MozReview didn’t completely catch on, some of which I’ve mentioned in previous blog and newsgroup posts. One major factor was the absence of a concrete, well-communicated, and, dare I say, enforced decision. The project was started by a small number of people, without a clearly defined scope, no consultations, no real dedicated resources, and no backing from upper management and leadership. In short, it was a recipe for failure, particularly considering how difficult change is even in a perfect world.

Having recognized this failure last year, and with the urging of some people at the director level and above, my team and I embarked on a process to replace both MozReview and the code-review functionality in Bugzilla with a single tool and process. Our scope was made clear: we wanted the tool that offered the best mechanics for code-review at Mozilla specifically. Other bits of automation, such as “push-to-review” support and automatic landings, while providing many benefits, were to be considered separately. This division of concerns helped us focus our efforts and make decisions clearer.

Our first step in the process was to hold a consultation. We deliberately involved only a small number of senior engineers and engineering directors. Past proposals for change have faltered on wide public consultation: by their very nature, you will get virtually every opinion imaginable on how a tool or process should be implemented, which often leads to arguments that are rarely settled, and even when “won” are still dominated by the loudest voices—indeed, the quieter voices rarely even participate for fear of being shouted down. Whereas some more proactive moderation may help, using a representative sample of engineers and managers results in a more civil, focussed, and productive discussion.

I would, however, change one aspect of this process: the people involved in the consultation should be more clearly defined, and not an ad-hoc group. Ideally we would have various advisory groups that would provide input on engineering processes. Without such people clearly identified, there will always be lingering questions as to the authority of the decision makers. There is, however, still much value in also having a public consultation, which I’ll get to shortly.

There is another aspect of this consultation process which was not clearly considered early on: what is the honest range of solutions we are considering? There has been a movement across Mozilla, which I fully support, to maximize the impact of our work. For my team, and many others, this means a careful tradeoff of custom, in-house development and third-party applications. We can use entirely custom solutions, we can integrate a few external apps with custom infrastructure, or we can use a full third-party suite. Due to the size and complexity of Firefox engineering, the latter is effectively impossible (also the topic for a series of posts). Due to the size of engineering-tools groups at Mozilla, the first is often ineffective.

Thus, we really already knew that code-review was a very likely candidate for a third-party solution, integrated into our existing processes and tools. Some thorough research into existing solutions would have further tightened the project’s scope, especially given Mozilla’s particular requirements, such as Mercurial support, which are in part due to a combination of scale and history. In the end, there are few realistic solutions. One is Review Board, which we used in MozReview. Admittedly we introduced confusion into the app by tying it too closely to some process-automation concepts, but it also had some design choices that were too much of a departure from traditional Firefox engineering processes.

The other obvious choice was Phabricator. We had considered it some years ago, in fact as part of the MozReview project. MozReview was developed as a monolithic solution with a review tool at its core, so the fact that Phabricator is written in PHP, a language without much presence at Mozilla today, was seen as a pretty big problem. Our new approach, though, in which the code-review tool is seen as just one component of a pipeline, means that we limit customizations largely to integration with the rest of the system. Thus the choice of technology is much less important.

The fact that Phabricator was virtually a default choice should have been more clearly communicated both during the consultation process and in the early announcements. Regardless, we believe it is in fact a very solid choice, and that our efforts are truly best spent solving the problems unique to Mozilla, of which code review is not.

To sum up, small-scale consultations are more effective than open brainstorming, but it’s important to really pay attention to scope and constraints to make the process as effective and empowering as possible.

Lest the above seem otherwise, open consultation does provide an important part of the process, not in conceiving the initial solution but in vetting it. The decision makers cannot be “the community”, at least, not without a very clear process. It certainly can’t be the result of a discussion on a newsgroup. More on this later.

Identifying the decision maker is a problem that Mozilla has been wrestling with for years. Mitchell has previously pointed out that we have a dual system of authority: the module system and a management hierarchy. Decisions around tooling are even less clear, given that the relevant modules are either nonexistent or sweepingly defined. Thus in the absence of other options, it seemed that this should be a decision made by upper management, ultimately the Senior Director of Engineering Operations, Laura Thomson. My role was to define the scope of the change and drive it forward.

Of course since this decision affects every developer working on Firefox, we needed the support of Firefox engineering management. This has been another issue at Mozilla; the directorship was often concerned with the technical aspects of the Firefox product, but there was little input from them on the direction of the many supporting areas, including build, version control, and tooling. Happily I found out that this problem has been rectified. The current directors were more than happy to engage with Laura and me, backing our decision as well as providing some insights into how we could most effectively communicate it.

One suggestion they had was to set up a small hosted test instance and give accounts to a handful of senior engineers. The purpose of this was to both give them a heads up before the general announcement and to determine if there were any major problems with the tool that we might have missed. We got a bit of feedback, but nothing we weren’t already generally aware of.

At this point we were ready for our announcement. It’s worth pointing out again that this decision had effectively already been made, barring any major issues. That might seem disingenuous to some, but it’s worth reiterating two major points: (a) a decision like this, really, any nontrivial decision, can’t be effectively made by a large group of people, and (b) we did have to be honestly open to the idea that we might have missed some big ramification of this decision and be prepared to rethink parts, or maybe even all, of the plan.

This last piece is worth a bit more discussion. Our preparation for the general announcement included several things: a clear understanding of why we believe this change to be necessary and desirable, a list of concerns we anticipated but did not believe were blockers, and a list of areas that we were less clear on that could use some more input. By sorting out our thoughts in this way, we could stay on message. We were able to address the anticipated concerns but not get drawn into a long discussion. Again this can seem dismissive, but if nothing new is brought into the discussion, then there is no benefit to debating it. It is of course important to show that we understand such concerns, but it is equally important to demonstrate that we have considered them and do not see them as critical problems. However, we must also admit when we do not yet have a concrete answer to a problem, along with why we don’t think it needs an answer at this point—for example, how we will archive past reviews performed in MozReview. We were open to input on this issues, but also did not want to get sidetracked at this time.

All of this was greatly aided by having some members of Firefox and Mozilla leadership provide input into the exact wording of the announcement. I was also lucky to have lots of great input from Mardi Douglass, this area (internal communications) being her specialty. Although no amount of wordsmithing will ensure a smooth process, the end result was a much clearer explanation of the problem and the reasons behind our specific solution.

Indeed, there were some negative reactions to this announcement, although I have to admit that they were fewer than I had feared there would be. We endeavoured to keep the discussion focussed, employing the above approach. There were a few objections we hadn’t fully considered, and we publicly admitted so and tweaked our plans accordingly. None of the issues raised were deemed to be show-stoppers.

There were also a very small number of messages that crossed a line of civility. This line is difficult to determine, although we have often been too lenient in the past, alienating employees and volunteers alike. We drew the line in this discussion at posts that were disrespectful, in particular those that brought little of value while questioning our motives, abilities, and/or intentions. Mozilla has been getting better at policing discussions for toxic behaviour, and I was glad to see a couple people, notably Mike Hoye, step in when things took a turn for the worse.

There is also a point in which a conversation can start to go in circles, and in the discussion around Phabricator (in fact in response to a progress update a few months after the initial announcement) this ended up being around the authority of the decision makers, that is, Laura and myself. At this point I requested that a Firefox engineering director, in this case Joe Hildebrand, get involved and explain his perspective and voice his support for the project. I wish I didn’t have to, but I did feel it was necessary to establish a certain amount of credibility by showing that Firefox leadership was both involved with and behind this decision.

Although disheartening, it is also not surprising that the issue of authority came up, since as I mentioned above, decision making has been a very nebulous topic at Mozilla. There is a tendency to invoke terms like “open” and “transparent” without in any way defining them, evoking an expectation that everyone shares an understanding of how we ought to make decisions, or even how we used to make decisions in some long-ago time in Mozilla’s history. I strongly believe we need to lay out a decision-making framework that values openness and transparency but also sets clear expectations of how these concepts fit into the overall process. The most egregious argument along these lines that I’ve heard is that we are a “consensus-based organization”. Even if consensus were possible in a decision that affects literally hundreds, if not thousands, of people, we are demonstrably not consensus-driven by having both module and management systems. We do ourselves a disservice by invoking consensus when trying to drive change at Mozilla.

On a final note, I thought it was quite interesting that the topic of decision making, in the sense of product design, came up in the recent CNET article on Firefox 57. To quote Chris Beard, “If you try to make everyone happy, you’re not making anyone happy. Large organizations with hundreds of millions of users get defensive and try to keep everybody happy. Ultimately you end up with a mediocre product and experience.” I would in fact extend that to trying to make all Mozillians happy with our internal tools and processes. It’s a scary responsibility to drive innovative change at Mozilla, to see where we could have a greater impact and to know that there will be resistance, but if Mozilla can do it in its consumer products, we have no excuse for not also doing so internally.

Phabricator Update

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  • Development Phabricator instance is up at, authenticated via
  • Development, read-only UI for Lando (the new automatic-landing service) has been deployed.
  • Work is proceeding on matching viewing restrictions on Phabricator revisions (review requests) to associated confidential bugs.
  • Work is proceeding on the internals of Lando to land Phabricator revisions to the autoland Mercurial branch.
  • Pre-release of Phabricator, without Lando, targeted for mid-August.
  • General release of Phabricator and Lando targeted for late September or early October.
  • MozReview and Splinter turned off in early December.

Work on Phabricator@Mozilla has been progressing well for the last couple months. Work has been split into two areas: Phabricator–Bugzilla integration and automatic landings.

Let me start with what’s live today:

Our Phabricator development instance is up at We’ve completed and deployed a Phabricator extension to use Bugzilla for authentication and identity; on our instance, this is tied to If you would like to poke around our development instance, please be our guest! Note that it is a development server, so we make no guarantees as to functionality, data preservation, and such, as with bugzilla-dev. Also, if you haven’t used bugzilla-dev in the last year or two (or ever), you’ll either need to log in with GitHub or get an admin to reset your password, since email is disabled on this server. Ping mcote or holler in #bmo on IRC. I’ll have a follow-up post on exactly what’s involved in using Bugzilla as an authentication and identity provider and how it affects you.

The skeleton of our new automatic-landing service, called Lando, is also deployed to development servers. While it doesn’t actually do any landings yet, the UI has been fleshed out. It pulls the current status of a “revision” (which is Phabricator’s term for a review request) and displays relevant details. It is currently pulling live data from This is what it looks like at the moment, although we will continue to iterate on it:

What we’re working on now:

The other part of Bugzilla integration is ensuring that we can support confidential revisions (review requests) in Phabricator tied to confidential bugs in a seamless way. The goal is to have the set of people who can view a confidential bug in Bugzilla be equal to the set of people who can view any Phabricator revisions associated with that bug. We knew that matching any third-party tool to Bugzilla’s fine-grained authorization system would not be easy, but Phabricator has proven even trickier to integrate than we anticipated. We have implemented the code that sets the visibility appropriately for a new revision, and we have the skeleton code for keeping it in sync, but there are some holes in our implementation that we need to plug. We’re continuing to dig into this and have set a goal to have a solid plan within two weeks, with implementation to follow immediately.

In parallel, within Lando we are working on the logic to take a diff from a Phabricator revision, verify the lander’s credentials and permissions, and turn it into a commit on the autoland branch of We have much of the first point done now, are consulting with IT on the best solution for the second, and will be starting work on the third shortly (which is actually the easiest, since we’re leveraging pieces of MozReview’s Autoland service).

Launch plans:

At the point that we have completed the Bugzilla-integration work described above, we’ll have what we need for a production Phabricator environment integrated with Bugzilla. This is planned for mid-August. We are calling this our pre-release launch, as Lando will not be complete, but we will be inviting some teams to try out Phabricator, to catch issues and frustrations before going to general release. Lando and the general rollout of Phabricator to all Firefox enginering will follow in late September or early October. We’ll have some brownbags to introduce Phabricator and our integrations, and we will ensure documentation is available and discoverable both for general Phabricator usage and our customizations, including automatic landings.

Due to the importance of the Firefox 57 release, Splinter and MozReview will remain functional but will be considered deprecated. New contributors should be directed to Phabricator to avoid the frustration of having to switch processes. Splinter will be turned off and MozReview will be moved to a read-only mode in early December.

More updates to follow!

Conduit's Commit Index

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As with MozReview, Conduit is being designed to operate on changesets. Since the end result of work on a codebase is a changeset, it makes sense to start the process with one, so all the necessary metadata (author, message, repository, etc.) are provided from the beginning. You can always get a plain diff from a changeset, but you can’t get a changeset from a plain diff.

Similarly, we’re keeping the concept of a logical series of changesets. This encourages splitting up a unit of work into incremental changes, which are easier to review and to test than large patches that do many things at the same time. For more on the benefits of working with small changesets, a few random articles are Ship Small Diffs, Micro Commits, and Large Diffs Are Hurting Your Ability To Ship.

In MozReview, we used the term commit series to refer to a set of one or more changesets that build up to a solution. This term is a bit confusing, since the series itself can have multiple revisions, so you end up with a series of revisions of a series of changesets. For Conduit, we decided to use the term topic instead of commit series, since the commits in a single series are generally related in some way. We’re using the term iteration to refer to each update of a topic. Hence, a solution ends up being one or more iterations on a particular topic. Note that the number of changesets can vary from iteration to iteration in a single topic, if the author decides to either further split up work or to coalesce changesets that are tightly related. Also note that naming is hard, and we’re not completely satisfied with “topic” and “iteration”, so we may change the terminology if we come up with anything better.

As I noted in my last post, we’re working on the push-to-review part of Conduit, the entrance to what we sometimes call the commit pipeline. However, technically “push-to-review” isn’t accurate, as the first process after pushing might be sending changesets to Try for testing, or static analysis to get quick automated feedback on formatting, syntax, or other problems that don’t require a human to look at the code. So instead of review repository, which we’ve used in MozReview, we’re calling it a staging repository in the Conduit world.

Along with the staging repository is the first service we’re building, the commit index. This service holds the metadata that binds changesets in the staging repo to iterations of topics. Eventually, it will also hold information about how changesets moved through the pipeline: where and when they were landed, if and when they were backed out, and when they were uplifted into release branches.

Unfortunately a simple “push” command, whether from Mercurial or from Git, does not provide enough information to update the commit index. The main problem is that not all of the changesets the author specifies for pushing may actually be sent. For example, I have three changesets, A, B, and C, and pushed them up previously. I then update C to make C′ and push again. Despite all three being in the “draft” phase (which is how we differentiate work in progress from changes that have landed in the mainline repository), only C′ will actually be sent to the staging repo, since A and B already exist there.

Thus, we need a Mercurial or Git client extension, or a separate command-line tool, to tell the commit index exactly what changesets are part of the iteration we’re pushing up—in this example, A, B, and C′. When it receives this information, the commit index creates a new topic, if necessary, and a new iteration in that topic, and records the data in a data store. This data will then be used by the review service, to post review requests and provide information on reviews, and by the autoland service, to determine which changesets to transplant.

The biggest open question is how to associate a push with an existing topic. For example, locally I might be working on two bugs at the same time, using two different heads, which map to two different topics. When I make some local changes and push one head up, how does the commit index know which topic to update? Mercurial bookmarks, which are roughly equivalent to Git branch names, are a possibility, but as they are arbitrarily named by the author, collisions are too great a possibility. We need to be sure that each topic is unique.

Another straightforward solution is to use the bug ID, since the vast majority of commits to mozilla-central are associated with a bug in BMO. However, that would restrict Conduit to one topic per bug, requiring new bugs for all follow-up work or work in parallel by multiple developers. In MozReview, we partially worked around this by using an “ircnick” parameter and including that in the commit-series identifiers, and by allowing arbitrary identifiers via the --reviewid option to “hg push”. However this is unintuitive, and it still requires each topic to be associated with a single bug, whereas we would like the flexibility to associate multiple bugs with a single topic. Although we’re still weighing options, likely an intuitive and flexible solution will involve some combination of commit-message annotations and/or inferences, command-line options, and interactive prompts.

Conduit Field Report, March 2017

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For background on Conduit, please see the previous post and the Intent to Implement.


We kicked off Conduit work in January starting with the new Autoland service. Right now, much of the Autoland functionality is located in the MozReview Review Board extension: the permissions model, the rewriting of commit messages to reflect the reviewers, and the user interface. The only part that is currently logically separate is the “transplant service”, which actually takes commits from one repo (e.g. reviewboard-hg) and applies it to another (e.g. try, mozilla-central). Since the goal of Conduit is to decouple all the automation from code-review tools, we have to take everything that’s currently in Review Board and move it to new, separate services.

The original plan was to switch Review Board over to the new Autoland service when it was ready, stripping out all the old code from the MozReview extension. This would mean little change for MozReview users (basically just a new, separate UI), but would get people using the new service right away. After Autoland, we’d work on the push-to-review side, hooking that up to Review Board, and then extend both systems to interface with BMO. This strategy of incrementally replacing pieces of MozReview seemed like the best way to find bugs as we went along, rather than a massive switchover all at once.

However, progress was a bit slower than we anticipated, largely due to the fact that so many things were new about this project (see below). We want Autoland to be fully hooked up to BMO by the end of June, and integrating the new system with both Review Board and BMO as we went along seemed increasingly like a bad idea. Instead, we decided to put BMO integration first, and then follow with Review Board later (if indeed we still want to use Review Board as our rich-code-review solution).

This presented us with a problem: if we wouldn’t be hooking the new Autoland service up to Review Board, then we’d have to wait until the push service was also finished before we hooked them both up to BMO. Not wanting to turn everything on at once, we pondered how we could still launch new services as they were completed.

Moving to the other side of the pipeline

The answer is to table our work on Autoland for now and switch to the push service, which is the entrance to the commit pipeline. Building this piece first means that users will be able to push commits to BMO for review. Even though they would not be able to Autoland them right away, we could get feedback and make the service as easy to use as possible. Think of it as a replacement for bzexport.

Thanks to our new Scrum process (see also below), this priority adjustment was not very painful. We’ve been shipping Autoland code each week, so, while it doesn’t do much yet, we’re not abandoning any work in progress or leaving patches half finished. Plus, since this new service is also being started from scratch (although involving lots of code reuse from what’s currently in MozReview), we can apply the lessons we learned from the last couple months, so we should be moving pretty quickly.


As I mentioned above, although the essence of Conduit work right now is decoupling existing functionality from Review Board, it involves a lot of new stuff. Only recently did we realize exactly how much new stuff there was to get used to!

New team members

We welcomed Israel Madueme to our team in January and threw him right into the thick of things. He’s adapted tremendously well and started contributing immediately. Of course a new team member means new team dynamics, but he already feels like one of us.

Just recently, we’ve stolen dkl from the BMO team, where he’s been working since joining Mozilla 6 years ago. I’m excited to have a long-time A-Teamer join the Conduit team.

A new process

At the moment we have five developers working on the new Conduit services. This is more people on a single project than we’re usually able to pull together, so we needed a process to make sure we’re working to our collective potential. Luckily one of us is a certified ScrumMaster. I’ve never actually experienced Scrum-style development before, but we decided to give it a try.

I’ll have a lot more to say about this in the future, as we’re only just hitting our stride now, but it has felt really good to be working with solid organizational principles. We’re spending more time in meetings than usual, but it’s paying off with a new level of focus and productivity.

A new architecture

Working within Review Board was pretty painful, and the MozReview development environment, while amazing in its breadth and coverage, was slow and too heavily focussed on lengthy end-to-end tests. Our new design follows more of a microservice-based approach. The Autoland verification system (which checks users permissions and ensures that commits have been properly reviewed) is a separate service, as is the UI and the transplant service (as noted above, this last part was actually one of the few pieces of MozReview that was already decoupled, so we’re one step ahead there). Similarly, on the other side of the pipeline, the commit index is a separate service, and the review service may eventually be split up as well.

We’re not yet going whole-hog on microservices—we don’t plan, for starters at least, to have more than 4 or 5 separate services—but we’re already benefitting from being able to work on features in parallel and preventing runaway complexity. The book Building Microservices has been instrumental to our new design, as well as pointing out exactly why we had difficulties in our previous approach.

New operations

As the A-Team is now under Laura Thomson, we’re taking advantage of our new, closer relationship to CloudOps to try a new deployment and operations approach. This has freed us of some of the constraints of working in the data centre while letting us take advantage of a proven toolchain and process.

New technologies

We’re using Python 3.5 (and probably 3.6 at some point) for our new services, which I believe is a first for an A-Team project. It’s new for much of the team, but they’ve quickly adapted, and we’re now insulated against the 2020 deadline for Python 2, as well as benefitting from the niceties of Python 3 like better Unicode support.

We also used a few technologies for the Autoland service that are new to most of the team: React and Tornado. While the team found it interesting to learn them, in retrospect using them now was probably a case of premature optimization. Both added complexity that was unnecessary right now. React’s URL routing was difficult to get working in a way that seamlessly supported a local, Docker-based development environment and a production deployment scenario, and Tornado’s asynchronous nature led to extra complexity in automated tests. Although they are both fine technologies and provide scalable solutions for complex apps, the individual Conduit services are currently too small to really benefit.

We’ve learned from this, so we’re going to use Flask as the back end for the push services (commit index and review-request generator), for now at least, and, if we need a UI, we’ll probably use a relatively simple template approach with JavaScript just for enhancements.


In my next post, I’m going to discuss our approach to the push services and more on what we’ve learned from MozReview.

Project Conduit

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In 2017, Engineering Productivity is starting on a new project that we’re calling “Conduit”, which will improve the automation around submitting, testing, reviewing, and landing commits. In many ways, Conduit is an evolution and course correction of the work on MozReview we’ve done in the last couple years.

Before I get into what Conduit is exactly, I want to first clarify that the MozReview team has not really been working on a review tool per se, aside from some customizations requested by users (line support for inline diff comments). Rather, most of our work was building a whole pipeline of automation related to getting code landed. This is where we’ve had the most success: allowing developers to push commits up to a review tool and to easily land them on try or mozilla-central. Unfortunately, by naming the project “MozReview” we put the emphasis on the review tool (Review Board) instead of the other pieces of automation, which are the parts unique to Firefox’s engineering processes. In fact, the review tool should be a replaceable part of our whole system, which I’ll get to shortly.

We originally selected Review Board as our new review tool for a few reasons:

  • The back end is Python/Django, and our team has a lot of experience working with both.

  • The diff viewer has a number of fancy features, like clearly indicating moved code blocks and indentation changes.

  • A few people at Mozilla had previously contributed to the Review Board project and thus knew its internals fairly well.

However, we’ve since realized that Review Board has some big downsides, at least with regards to Mozilla’s engineering needs:

  • The UI can be confusing, particularly in how it separates the Diff and the Reviews views. The Reviews view in particular has some usability issues.

  • Loading large diffs is slow, but also conversely it’s unable to depaginate, so long diffs are always split across pages. This restricts the ability to search within diffs. Also, it’s impossible to view diffs file by file.

  • Bugs in interdiffs and even occasionally in the diffs themselves.

  • No offline support.

In addition, the direction that the upstream project is taking is not really in line with what our users are looking for in a review tool.

So, we’re taking a step back and evaluating our review-tool requirements, and whether they would be best met with another tool or by a small set of focussed improvements to Review Board. Meanwhile, we need to decouple some pieces of MozReview so that we can accelerate improvements to our productivity services, like Autoland, and ensure that they will be useful no matter what review tool we go with. Project Conduit is all about building a flexible set of services that will let us focus on improving the overall experience of submitting code to Firefox (and some other projects) and unburden us from the restrictions of working within Review Board’s extension system.

In order to prove that our system can be independent of review tool, and to give developers who aren’t happy with Review Board access to Autoland, our first milestone will be hooking the commit repo (the push-to-review feature) and Autoland up to BMO. Developers will be able to push a series of one or more commits to the review repo, and reviewers will be able to choose to review them either in BMO or Review Board. The Autoland UI will be split off into its own service and linked to from both BMO and Review Board.

(There’s one caveat: if there are multiple reviewers, the first one gets to choose, in order to limit complexity. Not ideal, but the problem quickly gets much more difficult if we fork the reviews out to several tools.)

As with MozReview, the push-to-BMO feature won’t support confidential bugs right away, but we have been working on a design to support them. Implementating that will be a priority right after we finish BMO integration.

We have an aggressive plan for Q1, so stay tuned for updates.

BMO in 2016

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Stuff that landed in 2016

Here’s a sampling of improvements to BMO that were launched in 2016.

Improvements to bug-modal

We’ve continued to refine the modal bug view, aka the “experimental UI”. The BMO team fixed 39 bugs relating to the new interface in 2016. We’ve got a couple more blockers before we make the modal view the default, which should happen in the middle of January. We know there are a still a few outstanding bugs and some missing functionality, so we will leave the standard view available for a little while, at least until all the blockers of bug 1273046 are resolved. All future improvements to the bug view will happen only on the modal UI, which is not just more usable but also more hackable.

HTML email

There was actually no real work involved here, as HTML email was added to BMO years ago. At that time, since it was a new feature, we didn’t enable it by default… and then 4 years went by. Just a couple weeks ago a new BMO user suggested that we implement HTML emails, having no idea that the option was already there (buried in many other preferences). That was the prompting we needed to finally enable it by default.

Readable bug statuses

Emma Humphries added readable statuses prominently displayed at the top of the status panel (in the modal UI only). They quickly summarize the status of a bug in a visible place, mainly for triaging and tracking purposes.

A couple examples:

This is part of Emma’s on-going efforts to improve contributors' experiences.

Time zones

One big change we made this year was hopefully completely invisible to everyone: BMO’s database moved to UTC. When BMO was originally deployed in 1998, the database, being based in California, was set to Pacific Time. 6 years later someone suggested that UTC would be a better choice. When I took over management of the BMO team about 4.5 years ago, I was pretty horrified that a major application would be running in any time zone other than UTC, not in the least because of the confusion caused by an hour being repeated every year when PDT switched back to PST, since the presence or absence of DST is not noted in the database. However, we were never able to justify the required effort to move over to UTC, that is, until last year, as we were setting up a failover system in AWS. RDS, the natural choice for a MySQL-based application, supported only UTC, thus giving us a hard requirement to migrate. A heroic effort by dkl got us smoothly switched over in May 2016.

Memory-usage & perf improvements

We’ve known for some time that Bugzilla has a persistent memory leak. It was never a huge issue because the webheads would automatically restart Apache processes when their memory usage got too high, but it is understandably something that lurks in the back of the minds of the developers working on Bugzilla. Dylan finally got frustrated enough to fix a big leak, which resulted in the webheads restarting much less frequently, which in turn led to a performance increase. He’s been investigating and fixing other such leaks when he finds the time.

Stuff we’re wrapping up in 2017

Some of the bigger projects bled over into 2017.

Content Security Policy

We’ve been working on implementing CSP in BMO, starting with the new modal bug view. It was pretty hairy due to generated HTML, inline JavaScript, and other old web-dev techniques that make security harder. After some back and forth, we’re just about there; see bug 1286290 for progress.

Note that CSP can break browser extensions. Since the modal UI is relatively new, there are probably not too many extensions designed for it; however, we’ll be spreading CSP over time. And of course, we’ll be removing the old bug view at some point, which will definitely break some things.

Elastic Quicksearch

In the spring, Dylan hacked up a prototype of a quicksearch alternative powered by an Elasticsearch index. It’s lightning fast, so we explored setting it up in production. Of course a prototype is always easier than the real thing, and we had to do some structural work to BMO to make it possible, although that in turn has had side benefits. The indexing code is just about ready to roll out, and while we’re verifying that it works correctly, we’ll be finishing up the search code. You can also follow the main tracker bug for the whole deployment.

New stuff in 2017

We’re expecting to wrap up the above features in Q1, and we’ve already developed a road map for the first half of 2017 with some fun and long-awaited features. Emma will be going over this in another post, wearing her hat as BMO product manager, a job she has recently, and graciously, taken on herself!

MozReview UI Refactoring

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In Q3 the MozReview team started to focus on tackling various usability issues. We started off with a targetted effort on the “Finish Review” dialog, which was not only visually unappealing but difficult to use. The talented David Walsh compressed the nearly full-screen dialog into a dropdown expanded from the draft banner, and he changed button names to clarify their purpose. We have some ideas for further improvements as well.

David has now embarked on a larger mission: reworking the main review-request UI to improve clarity and discoverability. He came up with some initial designs and discussed them with a few MozReview users, and here’s the result of that conversation:

This design provides some immediate benefits, and it sets us up for some future improvements. Here are the thoughts behind the changes:

The commits table, which was one of the first things we added to stock Review Board, was never in the right place. All the surrounding text and controls reflect just the commit you are looking at right now. Moving the table to a separate panel above the commit metadata is a better, and hopefully more intuitive, representation of the hierarchical relationship between commit series and individual commit.

The second obvious change is that the commit table is now collapsed to show only the commit you are currently looking at, along with its position (e.g. “commit 3 of 5”) and navigation links to previous and next commits. This places the emphasis on the selected commit, while still conveying the fact that it is part of a series of commits. (Even if that series is actually only one commit, it is still important to show that MozReview is designed to operate on series.) To address feedback from people who like always seeing the entire series, it will be possible to expand the table and set that as a preference.

The commit title is still redundant, but removing it from the second panel left the rest of the information there looking rather abandoned and confusing. I’m not sure if there is a good fix for this.

The last functional change is the addition of a “Quick r+” button. This fixes the annoying process of having to select “Finish Review”, set the dropdown to “r+”, and then publish. It also removes the need for the somewhat redundant and confusing “Finish Review” button, since for anything other than an r+ a reviewer will most likely want to leave one or more comments explaining their action. The “Quick r+” button will probably be added after the other changes are deployed, in part because we’re not completely satisfied with its look and position.

The other changes are cosmetic, but they make various data and controls look much slicker while also being more compact.

We are also noodling around with a further enhancement:

This is a banner containing data about the current commit, which will appear when the user scrolls past the commits table. It provides a constant reminder of the current commit, and we may put in a way to skip up to the commits table and/or navigate between commits. We may also fold the draft/“Finish Review” banner into this as well, although we’re still working out what that would look like. In any case, this should help avoid unnecessary scrolling while also presenting a “you are here” signpost.

As I mentioned, these changes are part of an on-going effort to improve general usability. This refactoring gets us into position to tackle more issues:

  • Since the commits table will be clearly separated from the commit metadata, we can move the controls that affect the whole series (e.g. autoland) up to the first panel, and leave controls that affect only the current commit (right now, only “Finish Review”/“Quick r+”) with the second panel. Again this should make things more intuitive.

  • Similarly, this gives us a better mechanism for moving the remaining controls that exist only on the parent review request (“Review Summary”/“Complete Diff”) onto the individual commit review requests, alongside the other series controls. This in turns means that we’ll be able to do away with the parent review request, or at least make some radical changes to it.

MozReview usage is slowly ticking upwards, as more and more Mozillians are seeing the value of splitting their work up into a series of small, atomic commits; appreciating the smooth flow of pushing commits up for review; and especially digging the autoland functionality. We’re now hard at work to make the whole experience delightful.

BMO's Database Takes a Leap Forward

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For historical reasons (or “hysterical raisins” as gps says) that elude me, the BMO database has been in (ughhh) Pacific Time since it was first created. This caused some weirdness on every daylight savings time switch (particularly in the fall when 2:00-3:00 am technically occurs twice), but not enough to justify the work in fixing it (it’s been this way for close to two decades, so that means lots of implicit assumptions in the code).

However, we’re planning to move BMO to AWS at some point, and their standard db solution (RDS) only supports UTC. Thus we finally had the excuse to do the work, and, after a bunch of planning, developing, and reviewing, the migration happened yesterday without issues. I am unreasonably excited by this and proud to have witnessed the correction of this egregious violation of standard db principles 18 years after BMO was originally deployed.

Thanks to the BMO team and the DBAs!

How MozReview Helps

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A great post on code review is making its rounds. It’s started some discussion amongst Mozillians, and it got me thinking about how MozReview helps with the author’s points. It’s particularly interesting because apparently Twitter uses Review Board for code reviews, which is a core element of the whole MozReview system.

The author notes that it’s very important for reviewers to know what reviews are waiting on them, but also that Review Board itself doesn’t do a good job of this. MozReview fixes this problem by piggybacking on Bugzilla’s review flags, which have a number of features built around them: indicators, dashboards, notification emails, and reminder emails. People can even subscribe to the reminders for other reviewers; this is a way managers can ensure that their teams are responding promptly to review requests. We’ve also toyed around with the idea of using push notifications to notify people currently using Bugzilla that they have a new request (also relevant to the section on being “interrupt-driven”).

On the submitter side, MozReview’s core support for microcommits—a feature we built on top of Review Board, within our extensions—helps “keep reviews as small as possible”. While it’s impossible to enforce small commits within a tool, we’ve tried to make it as painless as possible to split up work into a series of small changes.

The MozReview team has made progress on automated static analysis (linters and the like), which helps submitters verify that their commits follow stylistic rules and other such conventions. It will also shorten review time, as the reviewer will not have to spend time pointing out these issues; when the review bots have given their r+s, the reviewer will be able to focus solely on the logic. As we continue to grow the MozReview team, we’ll be devoting some time to finishing up this feature.

BMO in 2015

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It’s been a whole year since my last BMO update, partly because I’ve been busy with MozReview (and blogging a lot about it), and partly because the BMO team got distracted from our goals by a few sudden priority changes, which I’ll get to later in this post.

Plans from 2014

Even with some large interruptions, we fully achieved three of our five goals for the year and made good progress on a fourth.

Alternative Bug Views

Have you tried out the new modal UI? Although not completely finished (it lacks a few features that the standard UI has), it’s very usable. I don’t remember the last time I had to switch back, and I’ve been using it for at least 6 months. Bonus: gone is the intermediate page when you change a bug’s product, a gripe from time immemorial!

Even though there are still a large number of controls, the new UI is a lot more streamlined. glob gave a brief presentation at a Mozilla Project Meeting in November if you’d like to learn more.

The part we haven’t yet undertaken is building on this new framework to provide alternate views of bug data depending on what the user is trying to accomplish. We want to experiment with stripping down the presented data to only what is needed for a particular task, e.g. developing, triaging, approving, etc. The new UI is a lot more flexible than the old, so in 2016 we’ll build out at least one new task-centric view.

GitHub Authentication

If you haven’t noticed, you can log into BMO via GitHub. If you’ve never used BMO before, you’ll be prompted to set up an account after authenticating. As with Persona, only users with no special privileges (i.e. not admins nor people in security groups) can log in via GitHub.

Auth Delegation

Originally designed to smooth the process of logging into Review Board, auth delegation for API keys is actually a general-use feature that greatly improves the user experience, not to mention security, of third-party apps by allowing them to delegate authentication to BMO. There’s now no reason for apps to directly ask for your BMO credentials!

MozReview Details

There’s now a panel just above the attachments table that shows all the MozReview commits associated with the displayed bug along with a bit of other info:

We’re currently sorting out a single method to display other relevant information, notably, status of reviews, and then we’ll add that to this table.

Improved Searchability

This is the big item we haven’t made much progress on. We’ve got a plan to mirror some data to an Elasticsearch cluster and wire it into Quick Search. We’ve even started on the implementation, but it’s not going to be ready until mid-2016. It will increase search speeds, understandably one of the more common complaints about BMO.

Curve balls

We had two sets of surprises in 2015. One was work that ended up consuming more time than we had expected, and the other was important work that suddenly got a big priority boost.

BMO Backup in AWS

The first is that we moved the BMO failover out of a data center in Phoenix and into the cloud. IT did most of the work, but we had to make a series of changes to BMO to facilitate the move. We also had a lot of testing to do to. The upside is that our new failover system has had more testing than our old one had for quite some time!

Hardened Security

In August we found out that an attacker had compromised a privileged BMO account, using a combination of a weak, reused password and an exploit in another web site. In addition to a huge forensics effort from the great security folks at Mozilla, the BMO team implemented a number of security enhancements to BMO, most notably two-factor authentication. This work naturally took high priority and is the main reason for the slippage of our big 2015 goals. Here’s to a more secure 2016!

Other Stuff

As usual, the BMO team rolled out a pile of smaller fixes, enhancements, improvements, and new features. A few notable examples include

  • The guided bug-entry form got a nice refresh. This is the form that users without the editbugs permission, i.e. new users, see when entering bugs. You can always get to it via the “Switch to the Bugzilla helper” link at the buttom of the advanced bug-entry form. Note that if you’re an employee, you’ve been given editbugs by default, so you’ve likely never seen the guided form. Check it out—Bugzilla might be friendlier to new contributors than you expect.

  • The platform settings for new bugs now default to all hardware and OSes, with a “Use my platform” button to easily set this to the reporter’s system parameters. This should help clear up some confusion between the reporter’s platform versus the platform the bug applies to.

  • The ability to block requests for review, feedback, and needinfo.

  • The preferences page is now better organized.

  • HTML bugmail has microdata to make GMail display a “View bug” button. Thanks to Ed Morley for the patch!

You can always find the exhaustive list of recent changes to BMO on the wiki or on the group/mailing list.